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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Which are two Operational Pain Points that midsize businesses face? (Select two.)
A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
2. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.
A) 100
B) 50
C) 30
3. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
A) Duration of service
B) Number of agent/supervisor licenses
C) Number of administrators
D) Level of service
E) Type of server
4. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
A) India
B) Canada
C) Australia
D) New Zealand
E) Germany
F) US
G) UK
5. Which are three buying behaviors of typical midmarket customers? (Select three.)
A) The business makes centralized purchase decisions
B) The business has extensive internal IT support with outsourcing
C) The business makes decentralized purchase decisions
D) The business has minimal IT support, and are risk adverse
E) The business uses limited customization. 1-2Vendors
F) The business' environment is complex, customized multi-vendor, highly scaled integration critical
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,B,C,E | Question # 4 Answer: A,B,C,D,E,F,G | Question # 5 Answer: C,D,F |






