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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
D) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.

2. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
B) Set up a Receive node that uses a custom event that matches the Webex bot email.
C) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
D) Set up a Receive node that uses a custom event that matches the user email.

3. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

4. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Survivable Gateway
C) Webex Edge Audio
D) Cisco Emergency Responder

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_write
B) cjp:config_read
C) cjp:user
D) cjds:admin_org_read

Solutions: