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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking restricts customers from searching on the Customer Portal.
B) Links can be created only between the parent levels of products, categories, and dispositions.
C) Product-category linking is independent of product-disposition linking.
D) Links can be automatically created to categories and dispositions based on answers an incidents.
E) A leaf product's links are inherited from its parent product.

2. How many rows can be returned by a tabular query?

A) 100
B) 10000
C) 100000
D) Unlimited
E) 1000

3. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_ENABLED
D) EGW_UPDATE_BY_CREATE
E) EGW_SAVE_EMAIL_HEADERS

4. Which option should you use to create or configure queues?

A) Configuration > Site Configuration > Message Bases
B) Configuration > Site Configuration > Configuration Settings
C) Configuration > Application Appearance > Customizable Menus > Custom Menus
D) Configuration > Application Appearance >Customizable Menus > System Menus

5. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) business rules
B) proactive chat widget
C) configuration settings
D) syndicate chat widget

Solutions: