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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) automatic CSAT scoring
B) real-time transcripts
C) AI-generated summaries
D) topic analytics

2. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Debug Console
B) Reports
C) Watchtower
D) Templates
E) Export Logs

4. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Profile
B) Desktop Layout
C) Site
D) Skill Profile

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Automatic Number Identification in Flow Designer
C) default outdial Automatic Number Identification at the tenant level
D) Enable Outdial on a desktop profile.
E) Assign a wrap-up reason to the outdial queue.

Solutions: