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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Administration | 25% | - User roles and access control - Dialing modes and campaign setup - System configuration parameters - Call list management and data import |
| Maintenance & Troubleshooting | 15% | - Routine system maintenance - Performance tuning and issue resolution - Log analysis and error identification |
| Scripting, Reporting & Integration | 15% | - Call scripting basics - Real-time and historical reporting - Integration with Avaya contact center solutions |
| Installation & Deployment | 25% | - Software installation and setup - Post-installation verification - Pre-installation requirements and planning |
| Solution Architecture & Overview | 20% | - System architecture and deployment models - Proactive Contact platform components - Supported environments and compatibility |






