Avaya Aura(TM) Contact Center Implementation : 6202-1

6202-1 pass collection

Exam Code: 6202-1

Exam Name: Avaya Aura(TM) Contact Center Implementation Exam

Updated: Oct 09, 2026

Q & A: 65 Questions and Answers

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Avaya 6202-1 Exam Syllabus Topics:

SectionObjectives
Avaya Aura Contact Center Architecture- Integration with Avaya Aura platform components
  • 1. Avaya Aura Communication Manager integration
    • 2. Session Manager and SIP architecture
      - Core components and system architecture overview
      Administration and Maintenance- User and agent management
      - Monitoring and reporting tools
      - System administration tasks
      Call Routing and Contact Handling- Vectoring and contact treatment logic
      - Routing strategies and call flow design
      Installation and Configuration- Configuration of Contact Center applications
      • 1. Agent and skill configuration
        • 2. Call routing configuration
          - System deployment and initial setup
          Troubleshooting and Support- Diagnostics and log analysis
          - Common system issues and resolution methods

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