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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Vector Queuing Priorities
C) Dynamic Threshold Adjustment
D) Service Objective

2. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) collect-digits
C) route-to-digits
D) queue-to

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the VDN of Origin announcement before call is delivered
C) by the telephone display (a = Originator Name to VDN)
D) by the Skill whisper announcement before call: is delivered

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: survivable
C) Measured: both
D) Measured: internal

Solutions: