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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use?

A) assembly part number
B) option part number
C) warranty part number
D) spare part number

2. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) HP Assistant
B) Microsoft Aero
C) Microsoft Office
D) HP Help and Support

3. Which type of connector is shown in the exhibit?

A) USB cable
B) IDE cable
C) SATA cable
D) FireWire cable

4. Which HP product line is best suited for a customer who uses a manufacturing computer-aided design program?

A) HP Mini Notebook
B) HPTouchSmart PC
C) HP Tablet
D) HP Personal Workstation

5. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Call the third-party vendor's support line.
B) Remove the third-party component.
C) Update the component drivers/software.
D) Replace the third-party component.

Solutions: