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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question 1

You have determined that a computer has a defective hard drive. What is the next step in the HP Six-Step Troubleshooting Methodology process that you should take?

A. Collect additional data
B. Evaluate the data
C. Develop an action plan
D. Implement preventive measures

Question 2

What does HP QuickLook enable you to do?

A. access HP technical data or support information on the Internet
B. access your Outlook data even if your device is inhibernate mode or powered off
C. view the complete system information relating to your notebook
D. view the contents of a system folder without opening that folder

Question 3

Which step is a required HP procedure for troubleshooting a hard drive?

A. Run the HP Backup and Recovery Manager.
B. Run a memory check on the system RAM.
C. Run the Drive Protection System (DPS) tool.
D. Use the hpsetcfg tool.

Question 4

What must you do to optimize the performance of a 64-bit processor?

A. Enable bit control in the BIOS.
B. Install 64-bit compatible RAM.
C. Use a 64-bit operating system.
D. Install faster system memory.

Question 5

What is the first step you should take when a customer complains that the optical disk drive is not reading specific media?

A. Update the firmware.
B. Check the media in another device.
C. Reload the operating system.
D. Update the BIOS.

Solutions: