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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Site Configuration | - Navigation and structure configuration - Site creation and setup - Templates and branding |
| Topic 2: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 3: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 4: Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
| Topic 5: Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Topic 6: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Audience
- B. Personal
- C. Default
- D. None
- E. Visible
Correct Answer: A,C,D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. Experience CloudScript Master
- B. Lightning Builder
- C. ExperienceBundle
- D. Site Builder
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
- A. Commerce Portal
- B. Channel Account
- C. Platform Portal
- D. Customer Community
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list viewsfor standard objects are not included as dependencies.
- B. Custom list views for standard objects are included as dependencies.
- C. Custom list views for custom objects are not included as dependencies.
- D. Custom list views for custom objects are included as dependencies.
Correct Answer: A,C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via process Builder by meeting specified criteria
- B. Manually by users commenting ''Escalate''
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Automatically via Case Assignment Rules
Correct Answer: A,C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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