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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers

A) Give members Audience Targeting permissions within the Experience site.
B) Allow members to flag posts comments files, and messages that are inappropriate or spam.
C) Allow members to remove other member from the Experience site if desired.
D) Designer specific users as moderators so that they can closely monitor the size.
E) Track Flagging and moderation activity within the Experience site.

2. A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?

A) The manager has been given the Manage External Users permission.
B) The manager has been given the Manage User permission.
C) The manager has been given the Manage Customer Users permission.
D) The manager has been given the Manage Profiles and Permission Sets permission.

3. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A) Manually add one or more topics to each article within Workspaces.
B) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
C) Allow guest users to tag displayed articles with relevant topics on a public page.
D) Select the appropriate topics on the Knowledge tab within Lightning Experience.

4. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create virtual support agents using Chat Bot template.
B) Create a peer-to-peer forum using Self Service template.
C) Create a smart queue router using Service Cloud template.
D) Create a self service community using Customer Service template.

5. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Sharing Rules
B) Permission Sets
C) Branding Sets
D) Audience Targeting

Solutions: