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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) India
B) Canada
C) Australia
D) New Zealand
E) Germany
F) US
G) UK

2. When you ask a Line of Business Leader the question: "Do you know how many customers contact your business, how often their issues are resolved on the first call, and how frequently they drop?" What need does this question help you highlight? (Select one.)

A) The need for a voice-only solution
B) The need to measure and track interactions in both real-time and historically
C) The need for more complex contact center capabilities
D) The interest of including social media interactions into the contact center

3. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The CEO/Owner is most likely the buyer
B) The business considers the Contact Center important
C) The business lacks technical knowledge
D) The business values simplicity
E) The business believes that contact center capabilities are essential
F) IT is the buyer or strong influencer

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Provides reporting and analytic tools to track caller behavior for continuous improvement.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.

5. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

Solutions: