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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A. IT service continuity management
B. Service catalog management
C. Change management
D. Financial management for IT services

Question 2

When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A. 1 only
B. Neither of the above
C. Both of the above
D. 2 only

Question 3

What are underpinning contracts used to document?

A. The provision of goods and services by third party suppliers
B. Service levels that have been agreed between the internal service provider and their customer
C. The provision of IT services or business services by a service provider
D. Metrics and critical success factors (CSFs) for internal support teams

Question 4

In terms of adding value to the business, which one of the following describes service operation s contribution?

A. Service value is visible to customers
B. Measures for optimization are identified
C. The cost of the service is designed, predicted and validated
D. Service value is modeled

Question 5

Which of the following is NOT one of the five individual aspects of service design?

A. The design of new or changed services
B. The design of the technology architectures
C. The design of the service portfolio, including the service catalogue
D. The design of market spaces

Solutions: