Avaya Specialist Call Center Implement and Support Elective : 132-S-720.1

132-S-720.1 pass collection

Exam Code: 132-S-720.1

Exam Name: Specialist Call Center Implement and Support Elective Exam

Updated: Oct 13, 2026

Q & A: 128 Questions and Answers

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Avaya 132-S-720.1 Exam Syllabus Topics:

SectionObjectives
Avaya Call Center Architecture- Overview of Avaya contact center solutions
- System components and integrations
- Call routing and distribution concepts
System Support and Maintenance- Troubleshooting call routing issues
- System logs and diagnostics
- Monitoring call center performance
Call Flow Design- Queue management and load balancing
- Designing call flows and scripts
- IVR configuration and integration
Implementation and Configuration- Agent and skill configuration
- Routing strategies and vectoring basics
- Initial setup of Avaya call center systems
Reporting and Optimization- Performance metrics and KPIs
- Optimization of agent utilization and routing efficiency
- Call center reporting tools

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