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HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Printing Services Solutions | 25% | - Managed Print Services value proposition - HP Designjet and LaserJet support services - Print service levels and coverage options |
| HP Services Portfolio Overview | 25% | - Usage and Care Services - Data Protection and Security Services - HP Care Pack Services - Deployment and Installation Services |
| Selling and Positioning Services | 25% | - Bundle services with hardware solutions - Identify customer business needs - Overcome objections and close sales - Quantify business value and ROI |
| Computing and Personal Systems Services | 25% | - Accidental Damage Protection and Travel Coverage - Defective Media Retention and recovery services - PC, notebook, workstation service offerings |
HP Selling HP Printing and Computing Services Sample Questions:
1. Which service protects mobile workers in many parts of the world?
A) Accidental Travel Protection
B) Defective Media Retention
C) Travel
D) Mobility
2. How do services help customers?
A) Services help customers achieve their everyday business targets.
B) Services help customers configure business email on their cellular phones.
C) Services help customers maintain communications and trade with their customers and suppliers.
D) Services help employees be more productive and increase their value to the business.
3. Which areas do the HP Care Pack services cover for consumers?
A) Care services only
B) Usage with HP Smart Friend only
C) Configuration, Usage, and Care
D) Deployment, Usage, and Care
4. What is the added value of selling HP Services for consumers?
A) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
B) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
C) HP Services can extend the life of the consumer's hardware purchase.
D) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?
A) Preventative Maintenance Kit Replacement
B) Defective Media Retention
C) Premium Services
D) Data Protection
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |






