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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles |
| SAP Marketing Cloud | - Personalization and journey orchestration - Customer data and segmentation - Campaign management and orchestration |
| SAP Commerce Cloud | - Product content and catalog management - Extension and integration mechanisms - Storefront and personalization concepts |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
A. Accelerate time to market
B. Ability to manage and track inbound deliveries
C. Reduce compliance costs and recalls
D. Efficient procurement of components to build subassemblies
E. Increase revenue from new products
Question 2
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
A. Mashups
B. SAP Cloud Applications Studio
C. Key User Tools
D. Events
Question 3
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?
A. Attribute-based access control (ABAC)
B. Policy-based access control (PBAC)
C. Context-based access control (CBAC)
D. Role-based access control (RBAC)
Question 4
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
A. Define roles and responsibilities as part of a process transformation office.
B. Establish regular housekeeping tasks and procedures.
C. Establish release management.
D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
E. Integrate clean core practices in the end-to-end value process chain.
Question 5
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A. Organizational management
B. Delegated administration
C. Access management
D. Identity management
E. Policy-based access control
Solutions:
| Question 1 Answer: A,B,D | Question 2 Answer: B,C | Question 3 Answer: B | Question 4 Answer: A,C,D | Question 5 Answer: A,B,E |






