Nortel NCSS-Symposium Express Call Center Installation and Maint 4.2 : 920-131

920-131 pass collection

Exam Code: 920-131

Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2

Updated: Jul 20, 2026

Q & A: 39 Questions and Answers

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About Nortel NCSS-Symposium Express Call Center Installation and Maint 4.2 : 920-131 Exam

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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Initial Configuration- Server installation
  • 1. Windows operating system prerequisites
  • 2. SECC software installation
  • 3. Required networking components
  • 4. Client installation and connectivity
Topic 2: Maintenance and Troubleshooting- System maintenance
  • 1. Backup and recovery considerations
  • 2. Reporting and scheduled tasks
  • 3. Connectivity troubleshooting
  • 4. Performance optimization
  • 5. Monitoring and diagnostics
Topic 3: Symposium Express Call Center 4.2 Architecture- System overview
  • 1. Client-server communication
  • 2. SECC 4.2 components and architecture
  • 3. Integration with Meridian 1 / Succession 1000 systems
Topic 4: Call Center Resource Configuration- Resource administration
  • 1. Voice services configuration
  • 2. RAN routes
  • 3. ACD queues and CDNs
  • 4. Agents and phonesets
Topic 5: Network and System Configuration- Connectivity configuration
  • 1. ELAN and CLAN configuration
  • 2. PBX integration
  • 3. IP addressing and network verification

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