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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A. 重要業績評価指標 (KPI)
B. サービス向上プログラム (SIP)
C. 重要成功要因 (CSF)
D. バランス スコアカード (BCS)

Question 2

サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A. 変更管理
B. ビジネス関係管理
C. サービスレベル管理
D. リリース管理

Question 3

サービス品質を定義するものは何ですか?

A. 明示された顧客の要件と期待を満たす
B. プロバイダーと顧客が事前に評価できる一連のアクティビティ
C. 99.999% の継続的な可用性レベルの達成
D. コスト効率の高いサービスの提供

Question 4

リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A. 変更管理
B. ビジネス関係管理
C. 上級経営陣の代表者
D. インシデント管理

Question 5

ITサービスマネジメントの定義は何ですか?

A. 1 人以上の顧客にサービスを提供する組織
B. サービスを運用するためのベスト プラクティス ガイダンス
C. 顧客に価値を提供する専門的な組織能力
D. ベスト プラクティスに基づいてサービスを提供するための要件

Solutions: