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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 2: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 3: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 4: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 5: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 6: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 7: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
A) The education information can be verified against the human resources database.
B) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
C) The profile information can be used to keep LinkedIn information updated.
D) When employees have free time, they can review biographies of their peers.
2. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A) Reset the user's password.
B) Rename the user account.
C) Set the user to Inactive for 30 days, then delete the user account.
D) Create a role for former users and add the user to that role.
3. To assign extensions to users, you must first
A) Assign the extension to the user's phone.
B) Add the extension to the dial plan.
C) Create a pool of extensions.
D) Buy the extension number from the carrier.
4. How many types of groups are there by default?
A) 5
B) 2
C) 3
D) 4
5. You can add more than one outbound route to the contact center.
A) True
B) False
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |






