2024 Realistic Verified Salesforce-Certified-Administrator exam dumps Q&As - Salesforce-Certified-Administrator Free Update
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NEW QUESTION # 80
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The User is the highest role in the role hierarchy
- B. The use is part of a territory hierarchy.
- C. The User is assigned in workflow email alert.
- D. The User is in a Custom hierarchy field.
Answer: B,C
NEW QUESTION # 81
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers
- A. App Manager Assignment.
- B. Role Assignment
- C. Profile Assignment
- D. Page layout Assignment.
Answer: C,D
Explanation:
Explanation
Profile assignment and page layout assignment are two assignments that should be used to display a new record type to users. Profile assignment determines which profiles can access a record type and which record type is the default for each profile. Page layout assignment determines which page layout is assigned to each record type and profile combination. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_assign.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_pagelayoutassign.htm&type=5
NEW QUESTION # 82
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
- A. Existing auto number field to Text is prevented.
- B. Existing field values will remain unchanged.
- C. Existing field values will be deleted.
- D. Existing field values will be Converted.
Answer: B
NEW QUESTION # 83
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
- A. Contacts displays in the contact hierarchy are limited to record-level access by User.
- B. Customizing hierarchy columns changes the recently viewed Contacts list view.
- C. Contact Hierarchy is limited to only 3,000 contacts at one time.
- D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
Answer: A
Explanation:
Explanation
The contact hierarchy is a feature that allows users to view contacts related to an account in a hierarchical tree structure based on their role or position within the account. The contact hierarchy respects record-level access by user, meaning that users can see only those contacts that they have access to based on their profile permissions and sharing settings. The other options are incorrect because contact hierarchy is not limited to
3,000 contacts at one time (it can display up to 5,000 contacts), customizing hierarchy columns does not change the recently viewed contacts list view (it only affects how contacts are displayed in the hierarchy), and sharing settings are not ignored by contacts displayed in the contact hierarchy (they determine which contacts are visible to users). References:
https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy.htm&type=5
NEW QUESTION # 84
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
- A. Prebuilt Quick Texts
- B. Prebuilt Auto-Responses.
- C. Prebuilt Flow Templates.
- D. Prebuilt Email Templates.
Answer: D
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 85
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
- A. Picklist Values
- B. Decimal Places
- C. Field name
- D. Field history tracking
- E. Help Text
Answer: A,B,E
Explanation:
Explanation
Picklist values, help text, and decimal places are three aspects of standard fields thatan administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjustthe precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields. References: https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 86
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
- A. Change the dashboard to be a dynamic dashboard
- B. Move the dashboard to the user's private folder.
- C. Create a new report folder with viewer access.
- D. Move the dashboard reports to the view-only folder.
Answer: C,D
Explanation:
Explanation
Report folders are used to organize and secure reports in Salesforce. You can set different levels of access for different users or groups on each report folder. To preserve the integrity of the source reports for dashboards, you can create a new report folder with viewer access only and move the dashboard reports to that folder. This way, users can view the reports but not edit them. References:
https://help.salesforce.com/s/articleView?id=sf.reports_folders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_dashboard_folder_access.htm&type=5
NEW QUESTION # 87
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
- A. Create a hierarchical lookup
- B. Create a master-detail lookup.
- C. Create an encrypted lookup
- D. Create an indirect lookup
Answer: B
Explanation:
Explanation
Master-detail lookup is a type of relationship field that can be used to create a relationship between Account and Shoe and prevent orphaned Shoe records. Master-detail lookup establishes a parent-child relationship between two objects, where the parent record controls certain behaviors of the child record, such as security, ownership, and deletion. If the parent record is deleted, all the child records are deleted as well. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
NEW QUESTION # 88
Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.
What are two considerations when installing a managed package in a sandbox?
Choose 2 answers.
- A. The installation link has to be modified to test.saiesiorcc.com.
- B. Install for Admins Only will be the only Install option available.
- C. The package will be removed any time the sandbox is refreshed.
- D. Any metadata changes to the package have to be recreated in production.
Answer: A,C
Explanation:
Explanation
Two considerations when installing a managed package in a sandbox are:
The installation link has to be modified to test.salesforce.com, because the default installation link points to login.salesforce.com which is for production orgs. To install a package in a sandbox org, the administrator has to replace login with test in the installation URL before clicking it.
The package will be removed any time the sandbox is refreshed, because refreshing a sandbox replaces its current data and metadata with those from its source org. If the source org does not have the package installed, then the sandbox will lose it after refresh. Any metadata changes to the package do not have to be recreated in production, because they are preserved during upgrades unless overwritten by the package developer. Install for Admins Only is not the only install option available; there are also Install for All Users and Install for Specific Profiles options. References:
https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5
NEW QUESTION # 89
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
- A. Einstein Activity Capture
- B. Einstein Opportunity Scoring
- C. Einstein Search Personalization Einstein Lead Scoring
Answer: B
Explanation:
Explanation
To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related to opportunity management.
References: https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
NEW QUESTION # 90
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
- A. Dashboard Subscriptions
- B. Dynamic Dashboards
- C. Dashboard Filters
- D. Public Dashboards.
Answer: B
Explanation:
Explanation
Dynamic dashboards allow you to display data according to the security settings of the running user. If users have different access levels to data on dashboards, you can use dynamic dashboards to show them only what they are allowed to see.
References: https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5
NEW QUESTION # 91
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?
- A. Modify the closed won value associated with the stage.
- B. Adjust the forecast category associated with the stage.
- C. Change the probability associated with the stage.
- D. Update the expected revenue associated with the stage.
Answer: C
NEW QUESTION # 92
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers
- A. Chatter external users see the built-in Lightning theme only.
- B. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
- C. Only one theme can be active at a time, and a theme applies to the entire org.
- D. Themes apply to salesforce classic and to the salesforce mobile app.
Answer: A,C
Explanation:
Explanation
Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes. References:
https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5
NEW QUESTION # 93
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
- A. Create individual Campaigns that all have the same name.
- B. Add different record types for the monthly event types.
- C. Configure campaign Member Statuses to record which event members attended.
- D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
Answer: D
Explanation:
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
NEW QUESTION # 94
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
- A. Quick Action
- B. Flow Builder
- C. Validation Rule
- D. Approval Process
Answer: B,D
Explanation:
Explanation
Flow builder and approval process are two tools that can be used by Ursa Major Solar to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Flow builder is a tool that allows administrators to create flows, which are guided processes that collect data and perform actions in Salesforce; it can be used to create a screen flow that guides users through the steps of submitting an expense report, such as entering expense details, uploading receipts, etc. Approval process is a tool that allows administrators to create approval processes, which are automated processes that require approval from one or more approvers; it can be used to create an approval process that routes expense reports to the appropriate managers for authorization basedon certain criteria, such as amount, type, etc. Validation rule, quick action are not tools for building a guided expense report process; they are used for different purposes such as enforcing data quality or creating records. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5https://help.salesforce.com/s/articleVie
NEW QUESTION # 95
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
- A. Require use of Password Manager App
- B. Maximum invalid login attempts
- C. Password complexity requirements
- D. Number of days until expiration
- E. Prohibited password values
Answer: B,C,D
Explanation:
Explanation
Maximum invalid login attempts, password complexity requirements, and number of days until expiration are three password policies that an administrator can configure to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Maximum invalid login attempts determines how many times a user can enter an incorrect password before being locked out of Salesforce. Password complexity requirements determine how complex a user's password must be based on criteria such as length, case sensitivity, alphanumeric characters, etc. Number of days until expiration determines how often users must change their passwords. References:
https://help.salesforce.com/s/articleView?id=sf.security_password_policies.htm&type=5
NEW QUESTION # 96
Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.
Whichtype of the field should an administrator create to accomplish this?
- A. Custom Account Field
- B. Master detail relationship Field
- C. Cross Object Formula Field
- D. Standard Account Field.
Answer: C
Explanation:
Explanation
A cross object formula field is a type of formula field thatreferences fields from related objects using relationships such as lookup or master-detail. It can be used to display data from one object on another object without creating another relationship or copying data. A cross object formula field can be createdon opportunity object to display data from industry field on account object using account ID lookup relationship.
A custom account field, a standard account field, or a master-detail relationship field are not types of fields that can display data from industry field on account object on opportunity page layout; they either do not exist or do not reference related objects.
References:https://help.salesforce.com/s/articleView?id=sf.cross_object_formulas.htm&type=5
NEW QUESTION # 97
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Re-assign the Case.
- B. Change the Case Priority.
- C. Send email notifications.
- D. Re-open the Case.
Answer: A,C
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 98
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
- A. Use a record trigger flow.
- B. Use a scheduled flow
- C. Use a scheduled process builder.
- D. Use a Roll-Up summary.
Answer: B
NEW QUESTION # 99
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
- A. Create one record type with six Page Layouts.
- B. Create three record types, each with 2 page layouts.
- C. Create two record types, each with 3 page layouts.
- D. Create six record types, each with 1 page layout.
Answer: B
NEW QUESTION # 100
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
- A. Single sign-on will allow users to log in from anywhere.
- B. Users can change their password to avoid login IP restrictions.
- C. IP address restrictions are set on the profile or globally for the org.
- D. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
Answer: C,D
NEW QUESTION # 101
The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?
- A. Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is "Search Engine".
- B. Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"
- C. Use an assignment element, one for when lead source is "Search Engine" and one for everything else.
- D. Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is "Search Engine".
Answer: D
NEW QUESTION # 102
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