Microsoft MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

MB2-718日本語 pass collection

Exam Code: MB2-718J

Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

Updated: Jul 27, 2026

Q & A: 90 Questions and Answers

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About Microsoft MB2-718日本語 Exam

What is the duration of the MB2-718 Exam

  • Passing Score: 700/1000
  • Number of Questions: 45-60
  • Format: Multiple choices, multiple answers
  • Length of Examination: 150 minutes

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

How to book the MB2-718 Exam

These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Omnichannel and service automation- Service automation tools
  • 1. Configure routing rules
    • 2. Automate workflows for service cases
      Topic 2: Reporting and analytics- Customer service reporting
      • 1. Monitor service performance metrics
        • 2. Use dashboards and reports
          Topic 3: Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
          • 1. Configure system settings and preferences
            • 2. Manage security roles and business units
              • 3. Configure service management settings
                Topic 4: Manage cases and service requests- Service level management
                • 1. Configure SLAs
                  • 2. Track SLA compliance
                    - Case lifecycle management
                    • 1. Create and manage cases
                      • 2. Route cases using queues
                        • 3. Escalate and resolve cases
                          Topic 5: Knowledge management- Knowledge base configuration
                          • 1. Create and publish knowledge articles
                            • 2. Search and use knowledge articles

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