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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
| Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| Service Management Processes | - Change management - Configuration management - Incident and service request management - Release and deployment management - Problem management |
| Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?
A. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
B. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
C. 情報セキュリティリスク評価は年に1回実施する必要があります。
D. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
Question 2
サービス品質を定義するものは何ですか?
A. 明示された顧客の要件と期待を満たす
B. プロバイダーと顧客が事前に評価できる一連のアクティビティ
C. 99.999% の継続的な可用性レベルの達成
D. コスト効率の高いサービスの提供
Question 3
変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?
A. 導入されたインフラストラクチャ
B. 構成アイテム
C. サービス
D. 開発されたアプリケーション
Question 4
サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?
A. 変更管理
B. ビジネス関係管理
C. サービスレベル管理
D. リリース管理
Question 5
プロセスオーナーとプロセスマネージャーの違いは何ですか?
A. プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
B. プロセス所有者はディレクター、プロセス管理者はマネージャーです
C. プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
D. プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |
