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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

What is the act of transforming resources and capabilities into valuable service better known as?

A. Service support
B. Incident management
C. Resource management
D. Service management

Question 2

Which one of the following can help determine the level of impact of a problem?

A. Statement of requirements (SOR)
B. Configuration management system (CMS)
C. Standard operating procedures (SOP)
D. Definitive media library (DML)

Question 3

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A. Availability management
B. Design coordination
C. Capacity management
D. Release management

Question 4

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A. Third-party contracts
B. Operational level agreements (OLAs)
C. The service portfolio
D. Service level agreements (SLAs)

Question 5

Which of the following is the correct definition of an outcome?

A. The result of carrying out an activity, following a process or delivering an IT service
B. The results specific to the clauses in a service level agreement (SLA)
C. All the accumulated knowledge of the service provider
D. All incidents reported to the service desk

Solutions: