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HP HP2-H14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 35% | - Power, display, and boot problems - Hardware failure isolation and repair - Peripheral communication issues - Diagnostic tools and procedures - Preventive maintenance guidelines |
| Topic 2: HP Retail POS System Overview | 20% | - System architecture and components - HP POS hardware portfolio and models - POS software and operating systems |
| Topic 3: Installation and Configuration | 25% | - Peripheral connection: printers, scanners, displays, cash drawers - BIOS and firmware configuration - Hardware assembly and setup - Driver installation and updates |
| Topic 4: Replacement and Upgrades | 20% | - System upgrades and compatibility checks - Warranty and service policies - Compatible spare parts and accessories - Component replacement procedures |
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