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HP LaserJet Solutions Sample Questions:

1. A paper jam has occurred between the registration assembly and the fusing assembly. Which error would most likely appear on the printer control panel?

A) 50.X
B) 41.X
C) 79.X
D) 13.X

2. What is one difference between a serial port and a parallel port?

A) Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.
B) Parallel cables tend to be much longer than serial cables.
C) Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
D) Using a serial port and cables tends to be more expensive than using a parallel port and cables.

3. Image processing is performed by which electronic component in the electrographic printer?

A) Engine Controller
B) Formatter PCA
C) LVPS
D) HVPS

4. Certpaper.com has a Color LaserJet 3700 printer and is getting a 13.20 paper jam message. You are unable to locate any physical paper jam. You suspect a sensor failure. What would you do next?

A) clean and align all the sensors in the printer
B) replace the paper pick-up assembly
C) perform a sensor test to manually check the functionality of every sensor
D) replace the fuser assembly

5. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Configuration page
B) print an Exceptions sheet
C) print a Supplies Status page
D) print an Event log

Solutions: