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Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?

A) High-level description of required functionality
B) Test scripts to validate requirements
C) Detailed documentation of technical solution

2. A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?

A) Plan the sprint schedule.
B) Define the acceptance criteria
C) Write the test scripts.

3. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

A) Use case
B) Change management
C) Gap analysis

4. Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?

A) A collection of use cases
B) A business process model
C) A persona journey map

5. Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company.
CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.
What is the recommended way for a business analyst to understand the opportunities for improvement?

A) Enable Debug Logs.
B) Run the Lightning page layout.
C) Monitor the Lightning Usage App.

Solutions: