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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

A. Customer Community Plus
B. Channel Account
C. Partner Community
D. Customer Community

Question 2

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the 'Funding Program' object to capture the details
B. Utilize the 'Business License Application' object to capture the details
C. Utilize the 'Funding Program Request' object to capture the details
D. Utilize the 'Funding Request' object to capture the details

Question 3

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

A. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
B. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
C. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
D. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Question 4

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Set up Business Rules Engine (BRE) to determine Complaint validity.
B. Configure Action Plans on Cases and Permits
C. Link Cases to Permits
D. Configure Inspections and Visits
E. Link Inspections and Visits to Permit Applications

Question 5

A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building.
The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
B. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
C. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
D. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

Solutions: