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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which describes a business capability assessment?

A) A survey covering skills levels within the customer's IT organization
B) How capabilities are currently implemented in competitive organizations (measurement formulas)
C) Review of current capability metrics
D) Brainstorming about how process model governance could be improved

2. Which two items are described as part of a business scenario? (Choose two.)

A) Job history of key management personnel
B) Changes in technologies over the past year
C) A step-by-step description of a business event
D) A crisp description in business and architectural terms

3. The business value approach helps you to do what?

A) Increase revenue and profit, by bundling services instead of using customer staff for implementation work
B) Ensure that requirements gathering takes the smallest possible resource and time
C) Use various techniques to add value through the discovery process
D) Bring sales opportunities earlier into the customer business roadmap, to avoid risks from possible budget cuts

4. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Inform the customer of some statistics about their competitors, to get a reaction
B) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
C) Ask open ended questions about goals and impacts from challenges
D) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

5. Which choice is a Cisco Channel Partner ecosystem subject expert, recommended for you to use as a source of insight?

A) A sales rep for one of the Channel Partner's competitors
B) The customer's lead procurement official
C) An IT architect working at a software company that markets solutions bundled with the Channel Partner's offerings
D) A government regulatory official familiar with the customer

Solutions: