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Avaya Oceana® Solution Support Sample Questions:
1. Which credentials does Avaya Oceana Workspaces use for Agent login?
A) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
B) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
C) Avaya Breeze Authorization Service and LDAP as Authentication Authority
D) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
2. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
A) The Avaya Oceana agents are in READY state for the email channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the voice channel.
3. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?
A) The AES Switch Link Is down to Communication Manager.
B) The AES is not equipped with a correct AES license.
C) Avaya Oceana is not equipped with an Oceana Base license.
D) The AES CTI CSC user and password are Incorrect.
4. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
A) UAC, Email Snap-In and Omnichannel DB
B) UAC and Omnichannel DB
C) UAC, Agent Workspaces and Omnichannel
D) UCM Spaces, UAC, and Agent Workspaces
5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
A) /var/log/Avaya/services/CustomerControllerService
B) /var/log/Avaya/dcm/pu/AgentControllerService
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/CallServerConnector
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,C |






