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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A) The user needs Admin permission to delete the translated document.
B) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
C) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
D) The user cannot delete it because it directly affects the reference document that the translation document is based upon.

2. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_UPD_INC_DURATION set to 60 days.
B) ANS_NOTIF _DURATION set to 60 days.
C) EU_FA_NEW_WIN_TYPES set to 60 days.
D) ADP_NUM_REL_ANS set to 60 days.
E) ANS_NEW_INC_DURATION set to 60 days.

3. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A) Web roles
B) Workflows
C) Product and Categories
D) Console roles
E) API Roles

4. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) Fixed filter
B) Restricted Filter
C) StandardFilter
D) Runtime Selectable filter
E) Docked filter

5. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Bucket Filter
B) Applied Filter
C) Auto Filter
D) Slicing
E) Rollups

Solutions: