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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Channel strategy and governance model - Workspace architecture and design principles - Integration design with Salesforce ecosystem | |
| Topic 2: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Topic 3: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Topic 4: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls |
Salesforce Certified Slack Consultant Sample Questions:
You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?
- A. Org Admins only
- B. Workspace Admins and Workspace Owners
- C. Org Owners only
- D. Org Admins and Org Owners
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
- A. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
- B. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
- C. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
- D. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?
- A. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
- B. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
- C. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
- D. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?
- A. Update both user emails to match the email used for SSO.
- B. Deactivate one of the accounts to remove the conflict.
- C. Make this user a multi-channel guest.
- D. Change one of the usernames so they are not duplicated.
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?
- A. Users Admin
- B. Roles Admin
- C. Channels Admin
- D. Compliance Admin
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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