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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 2: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 3: Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Topic 4: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 5: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Branding and Visual Design Impact - Human-Centered Design Principles |
Salesforce Certified Platform User Experience Designer Sample Questions:
A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case?
- A. Visibility of system status
- B. Error diagnosis and recovery
- C. User Control and Freedom
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?
- A. To avoid unconscious confirmation bias
- B. To avoid interaction bias
- C. To avoid societal bias
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
What is a goal of usability testing?
- A. Showing users how to use the design in the right way
- B. Learning about the user's behavior and preferences
- C. Identifying the best variation of a page
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?
- A. Viewing the status of cases and analyzing campaign metrics
- B. Troubleshooting customer issues and logging activities
- C. Training other agents and editing knowledge articles
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
What would it mean for the user when designing perceivable content?
- A. The content should be presented in a way that can be convertible between different formats.
- B. The content should only be presented in a visual format.
- C. The content should only be presented in an audio format.
Correct Answer: A 🗳️
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