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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 2: Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Branding and Visual Design Impact - Human-Centered Design Principles |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
A) Read/Create access
B) Read-only access
C) No access
D) Read/Create/Edit access
2. Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
A) Prioritize marketing opportunities when designingfeatures of a product.
B) Consider design ramifications to prevent misuse and protect communities.
C) Examine a product for potential inclusivity after it has been built
D) Bring together a cross-function group with varied experiences.
3. Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
A) Replace field labels with placeholder text.
B) Create a three-column grid to reduce the form length.
C) Improve form security by adding a challenge-response test.
D) Add section headers to visually separate fields into groups.
4. Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?
A) Recognize diversity. Learn from experts. Focus on one person.
B) Recognize exclusion. Learn from diversity. Solve for one, extend to many.
C) Recognize imperfection. Learn from diversity. One size fits one.
5. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used
A) treetesting
B) card sorting
C) cognitive walkthrough
D) User test
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |






