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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 18% | - Define testing and deployment strategies - Manage consulting engagement lifecycle - Apply governance and change management |
| Topic 2: Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure program management and outcomes - Configure grantmaking functionality |
| Topic 3: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
| Topic 4: Solution Design | 32% | - Recommend use of industry common features - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Topic 5: Nonprofit Cloud Setup | 22% | - Set up program and case management - Enable features and manage permissions - Configure stakeholder management |
| Topic 6: Integration and Data Management | 15% | - Manage duplicates and data quality - Select data and integration tools - Plan data migration and governance |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit organization wants to summarize donor activity related to Campaigns. Which object stores rollup fields that relate to the Campaigns?
- A. Gift Designation
- B. Outreach Summary
- C. Donor Gift Summary
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?
- A. Customizable Rollups
- B. Sales Process
- C. Automatic Campaign Member Management
- D. Customizable Campaign Influence
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?
- A. Contact Profile
- B. Actionable Relationship Center
- C. Flexcard
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A consultant is engaged by a nonprofit organization during the planning phase of a Nonprofit Cloud implementation project. What should the consultant consider when identifying the business value of the project?
- A. A change in the project schedule will not impact the business value, but a change in the project cost will.
- B. Increased fundraising performance cannot be considered because there is no guarantee that donations will increase.
- C. The organization's stakeholders define the business value, but the consultant should have a plan to measure it.
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?
- A. Flow
- B. Account Engagement
- C. Engagement Plans
- D. Apex
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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