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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
B) Deliver case workers the solution in a fraction of time of other approaches
C) Integrated analytics help organizations understand the impact of case loads.
D) A case worker has all the information needed to improve case outcomes and optimize decisions

2. What are Smarter Commerce 'Buy' Offerings focused on?

A) Customer buying patterns.
B) Effective 1:1 marketing to facilitate customer purchase decisions.
C) Buy online, pick-up in the store (BOPIS).
D) Visibility and optimization in the supply chain.

3. What are Smarter Commerce 'Service' offerings focused on?

A) Integrating the supply chain in order to support the call center.
B) Driving the customer to the call center sales channel.
C) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
D) Up-sell potential via call center interaction.

4. What is global visibility of purchase transaction required for?

A) A & B
B) Cross-channel returns management.
C) Cross-channel fulfillment.
D) Merchandise assortment management.

5. What customer value is delivered with holistic inventory visibility?

A) Reducing supply chain costs.
B) Incorporating customer sentiment into the order process.
C) Providing only the best quality products.
D) Fulfilling orders via inventory in-transit.

Solutions: