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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 2: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 3: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 4: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 5: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 6: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 7: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 8: Integration | 8% - 12% | - System Connectivity
|
| Topic 9: Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
On mobile, can you access customized reports offline. Determine whether this statement is True or False.
A. True
B. False
Question 2
On which mobile phones can you install the FSM App? Choose Three correct answers.
A. Apple 'Phone X
B. Samsung Galaxy S9
C. Windows Phone
D. Blackberry
Question 3
Which features are available in the smart form designer? Choose Three correct answers.
A. Import translations
B. Copy template
C. Preview report
D. Create custom elements
E. Design new icons
Question 4
In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A. Parts logistics
B. Mobile field service execution
C. Customer feedback management
D. Workforce management
Question 5
Which statements are correct regarding data sync rules. Choose Three correct answers.
A. Data Sync Rules only limit the data in mobile devices. not web apps
B. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
C. You can limit the data sent to the mobile device using Data Sync Rules
D. They are used to optimize mobile performance
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,C | Question 3 Answer: A,B,C | Question 4 Answer: B,C | Question 5 Answer: A,C,D |
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