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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Topic 2: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Topic 4: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Topic 5: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 6: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Topic 7: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
- A. Create a follow-up activity from the Smart fom page.
- B. Create a follow-up activity from the Efforts page.
- C. Create a follow-up activity from the Expenses page.
- D. Create a follow-page activity from within the service call
Correct Answer: D 🗳️
Where in the mobile app can a user add pictures'). Choose Two correct answers.
- A. On a business partner
- B. In an expense
- C. On a service call
- D. With a checklist
Correct Answer: B,D 🗳️
Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.
- A. True
- B. False
Correct Answer: A 🗳️
Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.
- A. SAP Field Service Management Customer Self-Service
- B. SAP Field Service Management Company
- C. SAP Field Service Management Crowd Service
- D. SAP Field Service Management Account Service
Correct Answer: C 🗳️
What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.
- A. Delete Data records
- B. Merge data records
- C. Read data records.
- D. Overwrite data records
- E. Create data records
Correct Answer: B,D,E 🗳️
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