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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Create Close Plan
B) Find Similar Deals
C) Create Account Plan

2. An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

A) Assign the action to a Topic First in Agent Builder.
B) Assign the action to a Topic first on the Agent Actions detail page.
C) Assign the action to a Topic first on Action Builder.

3. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

4. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?

A) Fine-Tune the standard foundational model due to the complexity of the data.
B) Deploy UC's own custom foundational model on this data first.
C) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

5. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Agent Builder
B) Prompt Builder
C) Model Builder

Solutions: