Nortel 920-106 : NNCSS SYMPOSIUM CALL CENTER EXAM

920-106 pass collection

Exam Code: 920-106

Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM

Updated: Sep 11, 2026

Q & A: 76 Questions and Answers

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Nortel 920-106 Exam Syllabus Topics:

SectionObjectives
Topic 1: Symposium Call Center Architecture- System components and server architecture
  • 1. Call center server roles (SCCS)
    • 2. Web Client and Agent Desktop integration
      Topic 2: Networking & Protocols- IP networking for call center systems
      • 1. Multicast communication and real-time data distribution
        • 2. TCP/IP configuration for ELAN and CLAN interfaces
          Topic 3: Call Routing & Operations- Routing logic and call distribution
          • 1. Call Routing Wizard usage
            • 2. Traffic distribution in NCC environments
              Topic 4: Installation & Configuration- Server setup and prerequisites
              • 1. Terminal Services install mode requirements
                • 2. Windows server configuration and virtual memory settings
                  Topic 5: Troubleshooting & Maintenance- System diagnostics
                  • 1. Multicast and real-time reporting failures
                    • 2. Agent Desktop Display and Web Client issues

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