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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Create a team page for official communications and encourage the admin team to use their personal profiles.
B) Create an admin team profile for all team members to use when they make an official team action.
C) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
D) Highlight the leadership team with photos, announcements and by tagging them regularly.

2. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Run ads across digital platforms that ask for feedback on the park idea
B) Put a sign in the green space asking for the fitness park to be built and share it on social media
C) Create a poll for the community to assess interest in the park and report findings to the nonprofit
D) Monitor elderly-only audiences on social media for outdoor recreational conversations

3. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Adjust the rules to allow political content and generate more group engagement
B) Decline the post with feedback to educate the celebrity on the group policy
C) Approve the post and close commenting to prevent political discussion
D) Approve the post with a warning to the celebrity
E) Treat the celebrity according to the policy of the group

4. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Remove the member from the group
C) Reply to the member's comment and tag them in the rule post
D) Delete the member's comments and mute them for seven days

5. The chancellor of a college wants to start a new alumni-matched funding campaign to raise money for a social sciences building.
However, most alumni lose touch a few years after graduation and don't engage with the alumni community. Before launching a fundraising campaign, the community manager needs to determine exactly when and why alumni engagement drops.
Which two tactics could the community manager take to learn this information? (Choose 2)

A) Study engagement trends on the school's Facebook Page
B) Interview alumni
C) Analyze drop-off for video content
D) Survey community members

Solutions: