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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) K155
B) J139
C) K165
D) J179
E) J129

2. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Server Edition
B) Select Edition
C) Preferred Edition
D) Essential Edition
E) Basic Edition

3. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Live Monitor
B) Coach and Learn
C) Workforce Management
D) Analyze module
E) Desktop Trigger

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Standard Edition
B) Recorder Edition
C) Workforce Management
D) Desktop Trigger
E) Quality Management Edition

Solutions: