Oracle 1z0-456 : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1z0-456 pass collection

Exam Code: 1z0-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Oct 02, 2026

Q & A: 133 Questions and Answers

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Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion CRM Fundamentals- Navigation and user interface
  • 1. Sales dashboard and workspace navigation
    • 2. Personalization and user preferences
      - CRM concepts and Oracle Fusion CRM overview
      • 1. Customer relationship management principles
        • 2. Fusion CRM architecture overview
          Accounts and Contacts Management- Customer data management
          • 1. Contact relationship management
            • 2. Account creation and hierarchy
              - Data quality and duplication management
              • 1. Data enrichment and validation
                • 2. Duplicate prevention strategies
                  Application Administration and Setup- System configuration
                  • 1. Business process configuration
                    • 2. Sales application setup
                      - Security and roles
                      • 1. Access control configuration
                        • 2. User roles and permissions
                          Sales Process Management- Opportunity management
                          • 1. Opportunity lifecycle and stages
                            • 2. Forecasting and pipeline management
                              - Lead management
                              • 1. Lead creation and qualification
                                • 2. Lead conversion processes
                                  Sales Forecasting and Reporting- Reports and analytics
                                  • 1. Performance dashboards
                                    • 2. Standard sales reports
                                      - Forecasting methods
                                      • 1. Quota and target management
                                        • 2. Pipeline forecasting

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          Identify three rule set components used to define rule-based assignment for work objects in Assignment Manager.

                                          • A. Filter Settings
                                          • B. Rule Set Type
                                          • C. Work Object
                                          • D. Rule Action
                                          • E. Candidate Object
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B,D  🗳️

                                          Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).

                                          Question #2

                                          A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

                                          • A. Use Customer Center to review the prospects' pending service requests.
                                          • B. Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.
                                          • C. Create a quote for the prospect in Oracle Fusion Sales.
                                          • D. Use LinkedIn to discover more about the prospect organization contact.
                                          • E. Use keyword search to identify existing customers with the old server product line.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B  🗳️

                                          Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).

                                          Question #3

                                          Identify three mandatory items for creating a rule set in Oracle Fusion.

                                          • A. Name
                                          • B. Business Object
                                          • C. Work Object
                                          • D. Candidate Object
                                          • E. Effective Start Date and Effective End Date
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,C,D  🗳️

                                          Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).

                                          Question #4

                                          Your organization has unique job role requirements for security set up in the Oracle Fusion application. Identify the best way to set up unique Job roles in the Fusion application.

                                          • A. Use the Fusion application's predefined duty roles and create or modify roles as necessary.
                                          • B. Create custom job rolesinthe fusion application that match the job titles exactly
                                          • C. Assign all the users to the Fusion application's predefined duly roles.
                                          • D. Use the IT Security Manager role to prevent or limit the duty tasks performed by the users.
                                          • E. Create data roles that match each unique job role and assign them to each user.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: E  🗳️

                                          Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).

                                          Question #5

                                          After adding a new product to a catalog, the product does not appear within the catalog. Identity the three actions you would take to resolve the problem.

                                          • A. Verify that the catalog contains at least one promotion template for the new product.
                                          • B. Verify that the catalog is not a Template Catalog.
                                          • C. Check that the product is listed in the correct catalog.
                                          • D. Verify theproduct's life-cycle phaseand see if the start and end dates are correct.
                                          • E. Verify that the catalog is set as a Rollup Catalog.
                                          • F. Verify that the catalog edits have been published.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C,D,F  🗳️

                                          Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).

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